The Interior

Support Services

Exactly tailored to your needs and always there for you – 24/7

Support Services and  Self Serice Application Management

The interior: Support Services

Support Services and Application Management make Managed Device that comfortable. Containing three service areas, you do not only get round-the-clock help with questions and incidents – also, we take care of everything regarding your IT environment you don’t want to worry about. Secondly, we help you to help yourself with the Self Service: requests, individual applications or software.

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Service Desk

Two support models for your 100 % individual workplace

Two support models include a wide range of services, software packages, specific programs or individual service areas to set up and design your workspaces according to your individual needs – without you having to worry about installation or updates.

Support via
Web portal, e-mail
Web portal, e-mail and phone
Languages supported
English – 24/7
English – 24/7

German, Russian, Chinese
– during business hours
Software installation
Device enrollment
User management
Access rights management
Office 365
Microsoft Office applications
Windows 10 OS and recovery
Mac OS and recovery
Print support
Mobile device support
Catch and dispatch
Response time on reported incidents
within 1 hour (urgent)
within 1 business day (normal)
Resolution time for reported incidents
within 1 business day (urgent)
within 5 business day (normal)
Self Service

Self Service

Help yourself

The managed and automated Trans4mation Self Service provides all the apps you need at any time. Additionally, it helps you to help yourself: for example, in case an employee has forgotten the password – resetting it independently and securely via the Self Service. If there is an issue, go to the Self Service page, get all the information, send a message about the problem or call the Service Desk.

All the applications you need

You have a wide variety of apps at your disposal: Necessary ones are installed by default, once end-users are enrolled into the service. Simply go to the Self Service portal and choose among 40+ apps. Click the app. It installs automatically. It's that easy. Thus, you work with exactly the applications you need – and only with these. Apps are automatically updated by Trans4mation – do not worry about that at all.

Self Service

Individual Software + Packages

100 % scalability of your software

As a Microsoft Cloud Solution Provider, we can expand and scale our services to your individual needs. In addition to accessing the specific apps, we offer solutions such as Office 365 or Windows E3 or E5 as a software for lease.

100 % individuality with Custom Made Packages

May we design your application packages even more specific? We have set ourselves the goal of delivering the highest quality of application packages. We tailor your very individual application package: completely individualized – and based on a highly efficient delivery process. What’s more behind Custom Made Packages, you’ll find at:

The housing: hardware leasing

The shell is the limit. Design your workplace exactly according to your hardware needs – and make the most out of your business.

The watchdog: Microsoft Enterprise Mobility + Security

Set highest possible standards for the security of your data and devices as default: Microsoft Enterprise Mobility + Security already detects digital threats before they can cause damage.